Protect Your PIN and Password
Keeping your PIN and passwords secure is the key to keeping your money safe. While Scotiabank takes strong measures to ensure the security of your financial transactions and the confidentiality of your information, you play the most important role.
Online - Phone - ATM Points of Sale
By understanding how to properly select a PIN and passwords for your ScotiaCard Visa Debit card, and the importance of keeping them confidential, you can help keep your money safe. Your PIN and passwords are secret codes that allow you, and you alone, to access your accounts at Automated Teller Machines, Point of Sale Terminals, Scotia OnLine and TeleScotia Telephone Banking Services.
How to Protect Your PIN and Passwords
- Select unique PIN and passwords for each of your banking cards
- Select a unique code (numbers, letters or a combination) that you can remember
- DO NOT select your birth date, telephone number, licence plate, address, or other easy-to-guess combinations
- Memorise your PIN and passwords, DO NOT write them down or tell anyone what they are
- Be sure to keep your bank card in sight at all times during a transaction and NEVER lend it to anyone
- Never accept help from a stranger at the ATM
- Remember to shield the keypad when entering your PIN at an ATM or when making a purchase at Point of Sale Terminals
- Regularly check your statements to verify that all transactions have been properly documented. Contact the bank with any discrepancies
- Report a lost or stolen card immediately
- Contact us immediately if you suspect your ScotiaCard and/or PIN has been compromised
- Use your wireless data connection when you are banking — on the go — and avoid defaulting to public wi-fi services on your smartphone — especially when you're transmitting sensitive information.
- Never respond to pop-ups, emails, or SMS requests that ask you to reveal personal information about yourself or your Scotiabank accounts. Scotiabank will never send you unsolicited emails or text messages asking for your password, Personal Identification Number (PIN), credit card number or account numbers. We will never ask you to validate or restore your account access through unsolicited email or text message.
- Review your statements and report any errors in a timely manner. Different transactions have different reporting deadlines. Please see the applicable account agreement, statement for further details.
- Assist us in any investigation into improper access to your accounts.
"Unauthorised activity" means a transaction that was carried out in your Scotiabank account through Scotia Online without your permission, authorisation or knowledge and where it can be established that you are a victim of fraud, theft or coercion.
"Accounts" include all accounts that are accessible through Scotia Online.
Customer agreements include Personal Financial Services Agreement (PFSA), the Scotiabank Group Privacy Agreement, as well as the agreements governing your personal or business banking or other financial service or product offered by us.
Only applicable in countries where Visa debit is available.