Contact Us

We're here to help. If you have any questions or concerns about our products or services, feel free to contact our Customer Service team at the numbers listed below.

For banking enquiries:

Contact Centre
Phone: 242-356-1697
Toll free
USA and Canada: 1-866-767-2010

For Internet Banking enquiries:
Phone: 242-356-1697

The Family Islands:
USA: 1-800-472-4648

Serving you 24 hours a day, 7 days a week

Credit Card enquiries:
Phone: 242-356-1697
MasterCard toll-free:
Visa (international) 1-800-847-2911
For lost or stolen cards
Call collect:

More ways to connect

Operating hours

9:00 a.m. to 2:00 p.m. 
Monday - Friday


Locate your nearest branch

Account Opening

Call or email to book an appointment.


Account opening information for your business here.

List of Full-Service and Cashless Branches: 

Full-Service Branches and Small Business Hubs

  • Bay Street East (Small Business Hub)
  • Cable Beach
  • Carmichael Road (Small Business Hub)
  • Freeport, Grand Bahama (Small Business Hub)
  • Thompson Boulevard

Cashless Branches

  • Nassau Main
  • East St. & Soldier Road

More useful information

Did you know you can use Scotia Online and Mobile Banking for free to

  • Check your Account Balance
  • Conduct Transfers between Accounts, Third Party Transfers and Bill Payments
  • Review Transaction History for Deposit Account and Credit Card(s)
  • Deposit Account and Credit Card Statements
  • Update your Contact, Address and Employment Information
  • Review your Loan Balance
  • Create Transaction Alerts for your Scotiacard and Credit Card(s)

Need information on how to navigate Scotia Online and our new Smart ATMs? Refer to the links provided for our “How-To” Videos, FAQs:

 if you require support on the following:


Call our Contact Centre at 242-356-1697-9  



  • General Inquiries on Account Transactions
  • Make an Appointment to open an Personal Account or Small Business Account
  • Make an Appointment for a Credit Card, Personal Loan or Mortgage
  • Lost or Compromised Scotiacard or Credit card
  • Credit Card Renewal and Replacement
  • Travel Advisory: Updates to your credit / scotiacard
  • Scotiacard Replacement Process for customers residing outside of New Providence or Grand Bahamas.
  • Wire Transfer Requests