Scotiabank Customer Assistance Program

Next steps: Our Customer Assistance Program is ending soon 

Our Customer Assistance Program was designed to help provide you with financial relief as you cope with the effects of the COVID-19 pandemic.

As we approach the end of our loan deferral program, we want you to know that we are still here to support you.

If your financial situation has changed and you are able to resume your payments in full, we strongly recommend that you do so as this will help you reduce your debt.

Mortgage

  • If you requested and received a deferral on your Mortgage or Home Builders Loan, this will end 3 months after it was applied.
  • For example, if a deferral was processed in April 2020, it will end in June 2020.
  • Automatic payment deductions will resume from your next due date in July 2020.

Scotia Plan Loans

  • Your payments on Scotia Plan Loan (SPL) products including Auto, Personal or Line of Credit were automatically deferred for 3 months.
  • This auto-deferral will end during June 2020.
  • Automatic payment deductions will resume from your next due date in July 2020.
  • To confirm your exact payment due date, please view your Loan Account Details on Scotia OnLine or the Scotia Mobile App.

Credit Cards

  • Your minimum credit card payments were automatically deferred for 3 months.
  • This auto-deferral will end on June 30, 2020 along with all fee waivers.
  • Your minimum payment requirements will resume automatically as at July 1, 2020 with due dates depending on your billing cycle.

Let us help guide you

We recognise that having available cash flow is important, and as such, if you continue to be financially impacted by the pandemic and are unable to resume your regular payments, you can contact us at (242) 356-1697 to discuss your options including your eligibility for refinancing or consolidating your debt to provide you with more flexible terms. Some of these financial solutions will be available for you to apply via our phone representatives as well as through the Scotia Mobile App.

Scotia OnLine Banking & Mobile App

To sign up for the Scotia Mobile App, you will need to login to Scotia OnLine Banking. If you have not yet registered for Scotia OnLine Banking, you can do this by visiting bs.scotiabank.com and following the instructions to ‘Register Now’. Once you have downloaded the app in the Google or iOs App Store, you can sign in with the same card number and username for Scotia OnLine Banking.

Questions?

We’re here to help! Our team is here to support customers with any questions regarding financial needs. Please contact (242) 356-1697 for more details. We also ask for your patience and understanding during this challenging period as we are dealing with higher-than-usual