It is our goal to provide our customers with the best financial services. In order to do so, it is important that you let us know about you, your needs and your goals. It is only through the analysis of this information that we are able to identify your needs and provide you with the products and services that best suit your interests and goals. It also places us in a better position to evaluate your credit applications.
We acknowledge the importance of protecting your privacy along with your financial assets, by recognising our obligation to assure the security and confidentiality of the information that you provide to us. To assure your trust, cornerstone of a solid relationship, we express our commitment to protect your information under the principles and guidelines described in this section. We will continue to secure the confidentiality of your information, by offering you the protection of this policy, even in the event that you cease to be our customer.
I. Collection, Use, and Employee Access
We collect only relevant information, required or allowed by law, and necessary to conduct our business. As part of this process, we gather non-public personal information from the following sources:
- Information we receive from you on your application(s) and other bank-owned forms (i.e. name, address, identity card number, asset and income)
- Information resulting from and about your transactions with us (i.e. account balances, payment history, credit card use, etc.)
The information that we collect is strictly used for banking purposes. Our employees’ access to your records is controlled and allowed only for business reasons.
II. Protection and safety of the information
We will always retain control over the confidentiality of your information.
We maintain physical, electronic and procedural safeguards to protect your information; in addition we have adopted and implemented safety and security practices to ensure that your information remains confidential.
We have adopted and implemented disciplinary procedures to deal with employees for breach of their duty to protect the security and confidentiality of your records.
III. Sharing the Information
While conducting our business, we may, with your consent, share your information in the provision of the services you require from us.
We will not disclose specific account information or other personal information except as permitted by law.
Therefore, we will share your information only if:
- You consent to it
- We are required to do so by law
- The disclosure is necessary to protect the interest of the Bank
- The disclosure is necessary to protect the interest of the public
Please contact us for more information about this and other Scotiabank policies.