Our Commitment to you
At Scotiabank, we're committed to keeping your accounts and financial information safe and secure, from the moment you sign on to Scotia OnLine to the time you sign out. As part of this commitment, we have instituted a number of security measures to help ensure the integrity of your transactions and your account information.
Online Security Guarantee
We will fully reimburse you in the unlikely event that you suffer direct financial losses due to unauthorised activity1 in your accounts through Scotia OnLine Financial Services2 provided you have met your security responsibilities.
Before You Sign-On
The steps we take to ensure a secure online banking and brokerage environment.
While You Are Signed On
Within Scotia OnLine Financial Services, we take additional steps to keep your information secure.
Multi Factor Authentication (MFA)
MFA is an extra layer of security, which ensures that only you can access your bank accounts. It’s free and is a simple way to help prevent unauthorised account access and identity theft. Setup takes approximately five minutes.
Our Mobile Security Guarantee
Our mobile banking services rely on high-security mechanisms to protect your privacy and financial information from login to logout. Transactions are processed behind our firewalls, 128-bit encryption is used throughout, and user identity is verified through multiple factors. We've also designed our interfaces keeping in mind that you use your device in public places. Your account and credit card numbers are never displayed, account nicknames are available and sessions are automatically timed-out.
Unauthorised activity means a transaction that was carried out in your Scotiabank account through Scotia OnLine without your permission, authorisation or knowledge and where it can be established that you are a victim of fraud, theft or coercion.
Accounts include all accounts that are accessible through Scotia OnLine.