Was it you?

Verify unusual  transactions or activity on your account in
seconds via Scotiabank’s authorized WhatsApp account.

Introducing Scotiabank's authorised Whatsapp channel

WhatsApp transaction verification is a new fraud detection service designed to help identify and respond to suspicious card activity or deposit account transfers faster and more conveniently.

Faster fraud detection

Increased convenience

Simple secure communication channel

Here's how it works:

If there is a suspicious transaction or an attempt change to your digital banking account information, you will receive a message with specific details, asking you to verify these activities. This message will come from a verified Scotiabank WhatsApp account.

Reply YES if you conducted the transaction.

Reply NO if you do not recognize the transaction.

NOTE: If you select NO, your card will be blocked.

Clients will have 4 hours to respond to the message. If you do not respond to the message within 4 hours and you need to verify your transaction, please call our Client Experience Centre immediately.

Scroll down to see the features of the verified Scotiabank WhatsApp account.

Account Transfer

Card Purchase

Username recovery

Here’s how you can recognize our official number:

Blue Meta verification badge next to the bank’s official name.

Local country phone number.

Clear and professional messages. These messages will never include requests for personal information or ask you to click on external links.

Frequently asked questions