Submit a dispute or report fraud

Need to submit a dispute?

Here are some steps to start the process. 

1.       Contact the Merchant before submitting your dispute if your dispute falls in any of the below categories

  • Goods and services not provided
  • Cancelled recurring transaction
  • Not as described or defective merchandise
  • Credit not processed
  • Card-activated telephone transaction
  • Paid by other means
  • Withdrawal from ATM - Funds not received

2.       Complete the Customer Dispute Form and e-mail to customercare-bahamas@scotiabank.com

3.       If any additional information is required this will be requested via follow-up communication

Please note, it is very important to complete and submit the documentation within 90 days of the disputed transaction; this process is extremely time-sensitive.

Report Fraud 

If you suspect fraudulent transactions on your Scotiabank Account, Debit or Credit Card, please contact us immediately by  calling our Contact Centre at 356-1697-9 or via email customercare-bahamas@scotiabank.com.