Resolving a complaint

We put you at the center of everything we do. So the more we know about your concern, the more capable we will be to solve it.

Here are a few simple steps to have your concern resolved:

 

Inform Scotiabank of your complaint by:

  • Calling Personal Banking or Corporate & Commercial Banking
  • E-mailing your Branch Contact
  • Visiting your Scotiabank branch

If your concern has not been resolved to your satisfaction, then escalate to 

  • the Branch Manager for Personal Banking concerns or to 
  • the Corporate & Commercial Head for Corporate & Commercial Banking concerns.

If the steps above do not help, please escalate to the Country Head or designate.

For more information

In Person

Scotiabank Branch

Phone

Personal Banking

Phone

Personal Banking
Family Islands
(toll-free)

Phone

Corporate & Commercial Banking
or your Relationship Manager for assistance

E-Mail

Country Head or Designate
Roger Archer
Vice President, District Head