Resolving A Complaint

We put you at the center of everything we do. So the more we know about your concern, the more capable we will be to solve it.

Here are a few simple steps to have your concern resolved:

Step 1:

Inform Scotiabank of your complaint by:

  • Calling Personal Banking or Corporate & Commercial Banking
  • E-mailing your Branch Contact
  • Visiting your Scotiabank branch

Step 2:

If your concern has not been resolved to your satisfaction, then escalate to the Branch Manager for Personal Banking concerns or to the Corporate & Commercial Head for Corporate & Commercial Banking concerns.

Step 3:

If the steps above do not help, please escalate to the Country Head or designate.

For More Information

In Person

Scotiabank Branch

Find a local branch

Personal Banking

1 (242) 356 - 1697

Personal Banking
Family Islands

1 ( 242) 300 - 6600

Corporate & Commercial Banking
or your Relationship Manager for assistance

1 (242) 356 - 1571

Country Head or Designate
Roger Archer
Vice President, District Head