Frequently Asked Questions

You can browse accounts by need or life stage on the Scotiabank Day to Day Banking page.

See list of required documents to open your account. See requirements.

Follow the step by step guides on how to use Scotia OnLine to make varied transactions.

If after you sign on, you are still experiencing difficulties, please call us at contact us.

Registering for Scotia OnLine is easy. Once you are registered, you can make your accounts accessible through Scotia OnLine.

Scotiabank is always offering new accounts in order to meet the evolving needs of our customers. Rest assured, if you have an existing account with Scotiabank, you can continue to use it as you have always done.

You are also free to switch to another account if one of them better meets your needs.  Review the account options available to you or speak to a Scotiabank representative, they will be happy to help you.

Everyday Bank Accounts help you take care of your daily banking needs, such as make withdrawals, deposits, transfers, pay bills, do debit Point of Sale (POS) transactions, and write cheques. Overdraft protection is also available to help manage your monthly cash flow. You can bank any way you want, in person, at an ATM, online, or through Mobile or Telephone Banking.

Savings Accounts help you save for your goals, such as a new home, a car, or your children's education. These accounts pay you interest at a competitive rate so your savings can grow. When you save regularly in one of these accounts through an Automatic Savings Plan, you can receive bonus interest on your contributions.

Absolutely. You can choose to pay your bills at the branch, through the ATM, online, or via Mobile or Telephone Banking.

Electronic Banking (also known as Self-Service Banking) allows customers to bank through the Internet, Point of Sale (POS), Automated Teller Machine (ATM) and Mobile and Telephone Banking. Our Electronic Access Account allows you to do an unlimited number of self-service banking transactions for one low monthly fee. You just pay a fee if and when you visit a teller at the branch or write a cheque.

Of course. It's free to switch to another account if one of them better meets your needs.  Review the account options available to you or speak to a Scotiabank representative, they will be happy to help you.

The monthly fee covers the costs associated with operating your account.

Interest on our Savings Account is calculated based on the minimum monthly balance in your account and is paid monthly. For further inquiries about specific interest rates contact your local Scotiabank branch.

In order to open an account you will need various pieces of documentation. Read How to Apply to see exactly what you'll need.

If you are already a Scotiabank customer, it's now so much easier to open another account online.  Follow the steps here.

If you have questions regarding the service fees you have been charged on your account, please speak to a Scotiabank representative at your local branch.

An Automatic Savings Plan (ASP) is a way to steadily grow your savings over time. It allows you to Pay Yourself First. Through the ASP, a set amount is transferred at selected dates to your destination account. There is no charge to set up an ASP on a Scotiabank account and the amount of the ASP contributions can be changed at any time.